Eligibility
ABCO Office Furniture (ABCO) products are sold nationally through authorized dealers and distributors only. Distribution of this price list does not in itself constitute an offer to sell.
New Accounts
New accounts may only be established with:
• Approval of an ABCO Sales Representative
• Approval of ABCO Sales Management
• Purchase Order for $2,000 List Minimum Initial Order
• Completion or Receipt of a Blanket Certificate of Resale
• Completion of Credit Application
• Agreement to ABCO Terms of Sale
Sales will be cash in advance until credit is established and will require a cashier’s check, money order or bank approved company check. Clearance of cash in advance check or money order must occur prior to being scheduled for production.
Pricing and Specifications
Prices, product specifications and packaging are subject to change without notice. Surcharges may be added during the life of this price list as deemed necessary due to unforeseen economic conditions. This Price List supersedes any and all prior published Price Lists. ABCO cannot be responsible for custom layout or space design of products in a required space.
Terms of Sale
Net 30 days with approved credit. ABCO reserves the right to withhold shipment and/or production of customer’s order due to customer’s failure to satisfy credit requirements or pay any past due invoices. Past due amounts will be subject to a 1.5% monthly interest charge plus collection costs including, but not limited to, attorney’s fees and court costs.
Credit
ABCO may review credit, change or cancel credit terms and/or request advance payment at any time at its discretion.
Disputed Accounts
Disputed accounts must be submitted in writing within 30 days of invoice date for consideration. Lack of written dispute may result in delayed orders.
Ordering
The customer bears responsibility for order correctness. Sample order forms are included on pages iv and v in this Price List. Please fax orders to Order Entry at (800) 992-2261 or (256) 760-1247 or mail to:
ABCO Office Furniture
4121 Rushton Street
Florence, Alabama 35630
To avoid purchase order duplication, mark confirming copies “confirming copy.” To avoid order delays, please ensure that your purchase order contains the following information:
• Purchase Order Number
• Correct Model Number(s)
• Detailed Product Description(s)
• Applicable Specifications (laminate, paint, edge treatment, fabric)
• Correct Cost(s)
• Ship To Address
• Contact and Phone Number
• Any Special Instructions
• Reference to a Supplement Order with any Special Quote Information or Custom Product Documentation
For further information on ordering ABCO products refer to the “How to Order” instructions in each section of this Price List.
Purchase Order Verification
ABCO will automatically fax purchase order verifications within approximately 2 hours of order entry (or mail if no fax number is on file). Order verification may be delayed due to credit issues. Please check the verification thoroughly and notify ABCO Customer Service within 24 hours of any discrepancies. ABCO will manufacture the product as specified on the verification and cannot be responsible for errors if not notified by customers. The verification ship date reflects the estimated shipping week. This date does not constitute an essential term of agreement. Shipments may occur prior to or after the original acknowledged date.
Additions to Orders
Please contact ABCO Customer Service prior to adding to, changing or combining orders already received by ABCO and reference the original order number to combine with the additional order for shipping or to meet prepaid freight requirements. ABCO will not accept additions to original orders if already scheduled for production and cannot hold orders once production has begun. For more efficient handling, factory approved additions to original orders will be treated as separate orders and invoices by ABCO.
Lead Time
Orders for standard product ship from ABCO within 7 to 15 working days upon receipt of a valid purchase order and credit approval (6 to 8 weeks for Wilsonart® custom color product).
Customs
ABCO prides itself in meeting our customers’ needs with our full line of standard products. However, we do understand that your customers at times will require custom design and custom products to meet unusual or unique specifications. Please note that orders for custom product are not covered under warranty and may not be cancelled or returned. Orders for custom product should be sent on a separate purchase order when ordered with standard product to ensure timely delivery of standard product. Split shipments to expedite standard products are subject to additional freight charges.
Please contact the ABCO Custom/Quotation department at (800) 336-0070 for further information on ABCO custom capabilities.
Customer’s Own Material (COM)
COM orders for panels or Smart Seating require contact with ABCO Custom/ Quotation department for product pricing and yardage requirements. A sample of material must be sent to ABCO for approval prior to acceptance of order. Customer’s material must ship prepaid to ABCO with the supplier tag clearly showing the amount of material, product number, dealer’s name, customer purchase order number and ABCO order number. Customer’s material is applied at customer’s own risk and excluded from the ABCO warranty. Customer is
responsible for providing material that meets any state or federal codes or laws. Lead times for COM orders are 6 to 8 weeks upon receipt of customer’s material.
Customer Pick-Up
All merchandise for which customer pick-up has been specified and a pick-up appointment has been established must be picked up within 24 hours of the scheduled date. All merchandise not picked up within 72 hours will be deemed as delivered to the customer for invoicing and payment purposes.
Freight
Refer to chart on inside back cover for a freight zone map. Orders with a minimum list price of $5,000 will be shipped prepaid by ABCO on carriers selected by ABCO. Orders for less than $5,000 will be prepaid and a $80 flat fee will be added to the invoice.
***The exception to this policy is Zone 1 or 2 customers shipping to Zone 3 locations. In that circumstance, orders with a minimum list price of $5,000 will be shipped prepaid and a 10% fee will be added to the invoice. Orders for less than $5,000 will be prepaid and a flat fee of $90 plus 10% of invoiced amount will be added to the invoice.***
***UPSable items will be shipped at standard UPS rates plus additional handling charges.***
Flat fees will be reflected on the invoice as “Shipping and Handling.” Shipments outside of the continental United States that qualify for prepaid freight are prepaid to port and collect from that point. Pre-determined additional expenses such as the following will be debited to the customer’s account and charged on a separate invoice.
• Inside Delivery
• Upstairs Delivery
• Call Before Delivery
• Residential Fees
• Other Special Charges
Freight rates are subject to change without notice and apply to shipments in the U.S. only. Please note any special delivery needs on your purchase order. ABCO will work with your company and the freight carrier to try and accommodate your delivery needs. ABCO will make every effort to work with the freight carriers but cannot be responsible for delivery schedule.
ABCO can also accommodate collect shipments and third party billing at no additional charge. UPSable items are denoted by an asterisk (*). ABCO cannot be responsible for damage to items not approved for small package delivery by UPS. Prepaid orders cannot be split shipped or shipped with different dates. Weights and cube values are approximate.
Requests for postponement of shipment beyond the scheduled and verified ship date will be subject to a 25% holding and handling charge. Under no circumstances will orders be held more than 10 days past the scheduled and acknowledged ship date. ABCO is not responsible for freight charges relating to re-consignment, re-delivery or storage of product after it has shipped from the factory.
Freight Responsibility and Claims
Carrier routing will be determined by ABCO on all prepaid or prepaid and add orders. When the customer selects the carrier, ABCO is not responsible for the services provided by that carrier. Customer selected carrier shipments will be shipped collect or third party based on the customer’s instructions.
ABCO has made special arrangements with selected freight companies for the handling of freight damage claims. All ABCO shipments are put on the freight line free from damage and are signed for as such by the carrier’s agent. ABCO’s responsibility for the product’s safe delivery ceases at this point and responsibility is assumed by the carrier. As a service, ABCO will file freight claims for F.O.B.
origin, prepaid and prepaid and add shipments under the following conditions:
Any shipments received with shortages must be noted “short” on the bill of lading and signed by the receiving agent as well as the carrier. Any shipments received with visible carton damage must be inspected immediately to determine if there is product damage. If there is product damage, refuse only the cartons containing damaged products. The applicable products must be noted “damaged and refused” on the bill of lading and signed by the receiving agent as well as the carrier.
Notification of any claim activity that results from damage should be reported to ABCO Customer Service immediately. Failure to notify ABCO within 10 calendar days of any damages will constitute a waiver of claim. This applies to both obvious and concealed damage. Replacement orders may be subject to ABCO’s inspection of refused products. Freight claims for third party and/or collect shipments are the responsibility of the customer. Contact Customer Service at (800) 336-0070 if shipment is not received within 10 days of shipment.
Returns
Returned merchandise will not be accepted without written approval from ABCO Customer Service on a Return Authorization (RA) form. Once an RA is approved, merchandise must be returned to ABCO prepaid, in the original cartons (with proper inner packing), addressed with return labels and accompanied by a copy of the RA form. ABCO will refuse shipments of returned goods that do not meet these criteria. A minimum 45% restocking fee will be applicable for all approved returns. If the original shipment was shipped prepaid by ABCO, freight charges will also be due for the original shipment. ABCO WILL NOT ACCEPT RETURNS FOR THE FOLLOWING UNDER ANY CIRCUMSTANCES:
• Custom Items
• Items shipped as acknowledged on an ABCO Order Verification
• Items that have been fully or partially assembled
• Duplicate orders due to duplicate customer purchase orders
• Items invoiced more than 60 days ago
• Items received at ABCO 45 days or more after issuance of RA
Cancellations
Orders entered and verified may not be cancelled or changed without receipt of a written cancellation request and ABCO’s consent. A cancellation or change charge of 30% will be applied to orders cancelled or changed while in production (verification date to ship date). Orders for custom items or products with custom laminate colors may not be cancelled or changed. Please see “Returns Policy” to cancel an order that has been shipped from the factory.
Postponements
Requests for postponement of shipment beyond the scheduled and verified ship date will be subject to a 25% holding and handling charge. Under no circumstances will orders be held more than 10 days past the scheduled and acknowledged ship date.
Repair and Replacement
Any labor charges for correcting a manufacturing problem for a product under warranty must be submitted in writing and approved by ABCO Customer Service prior to corrective action. Labor charges will not be paid if the estimate was not submitted and approved prior to labor being completed.
Warranty
ABCO hereby warrants to the original purchaser that the products manufactured by it shall be free of all substantial defects in original material and workmanship under normal use in standard office conditions for a period of ten (10) years (exception: one (1) year for Folding Tables/Trucks from the date of purchase and 5 years for teacher’s desks beginnging iwth TD). All fabrics, upholstery materials and all other products* sold through ABCO, but not manufactured by ABCO, are warranted to the original purchaser for a period of one (1) year from the date of purchase. Within the specified periods of this warranty, ABCO agrees, at our option, to repair, replace or refund the cost of the product or any portion of the subject product which proves to be defective in material or workmanship, provided that the buyer gives written notice. ABCO does not warrant the matching of color, grain or texture. This warranty does not apply to: normal wear and tear, damages resulting from shipment, storage, alteration, misuse of the product or failure to provide proper care as well as reasonable and necessary maintenance or damage caused during product installation or reconfig-uration. Additionally, all custom products are expressly excluded from this warranty. This expressed warranty is exclusive of all other warranties, expressed or implied, including without limitation any implied warranty of merchantability or fitness for a particular purpose. ABCO shall be liable under this warranty only for the cost or, at our option, the replacement or repair of defective products. Authorization must be approved from ABCO in writing prior to incurring any repair charges. All incidental or consequential damages which may arise, including but not limited to, business losses, personal damage and third party liability are hereby expressly excluded.
*Products sold through ABCO but not manufactured by ABCO are:
• Privacy Panel Accessory Bars and Accessories (MAB, MLT, MPO, MTP)
• Task Lights (MTCTL, MTL, TL)
• Articulating Keyboards, Vertical and Mobile CPU Holders (MFAKB, MFAKBMP, MPFAKB, MVCPU, MVCPUNS, FAKB, FAKBMP, PFAKB, VCPU, VCPUNS, MCPU)
• Power/Data Modules (POWER, CPOWER, SPOWER)
• Modular Electrical System Components (MEPMA, MEPDMA, MEJ, MER, MEPF)
• Casters
• Teacher’s Desk Series TD - 5 year warranty
California Shipments
ABCO will charge California sales tax on all invoices to any dealer that requests ABCO ship directly to the State of California, but cannot provide a valid California resale certificate.
Giza
ABCO provides office layout services utilizing Giza software free of charge. Please fax request to the Custom/Quotation department at (800) 992-2261 along with all necessary information including:
• Rough Sketch of the Layout
• Complete Room Dimensions
• Type of Product to be Used
• List of any Accessories
• Design Specifications
• Other Pertinent Information that will Assist in Completion of the Drawing
Copyright
All material in this publication is protected under copyright.